Help
On this page there's information on finding your products, how to order something, our secure payment processing, returning an item, delivery information, our statement of privacy, enquiring about your order and getting in touch with us.
Finding your products
We have thousands of products for sale online, so we've provided several ways to help you find your products.
If you have a good idea what you're looking for it should be fairly straight-forward selecting the main category links from the horizontal menu at the top. You can choose from one of six categories:
- Road - a range of road running shoes to suit all runner-types, including supportive, neutral and racing shoes
- Track and Field - shoes suitable from all types of track and field event, including javelin, high jump, long jump, sprinting and other track racing
- Off-road - all types of running shoes for off-road use, including hill and trail running
- Walking and Other - shoes suitable for walking, like MBTs, Fitflop's and shoes ideal for the gym
- Clothing - a large range of clothing suitable for all types of running, including shorts, vests, tights and jackets
- Accessories - a wide range of running accessories including books, energy foods, hats and gloves, orthotics and supports, running belts and packs, sunglasses, visibility aids, watches and heart rate monitors
Filter results
At the top right hand side of each page of products you will see a link for "filter results", this allows you to narrow down the products on display. For example, if you are only looking for size 6 shoes you can specifiy this in the filter menu and we will only show you shoes that we have in stock in that size. The same applies for product prices and shoe types.
Search
The search is especially useful if you are looking for a particular item you already know about. Enter all or part of the product name (e.g. the brand or model) and we'll search our database for matching products.
You can also search for products by using a keyword, like colour, terrain, material or a specific sporting activity.
How to order something
There are four simple steps to ordering your products from Achilles Heel:
- Add the product to your basket
- View basket and confirm the delivery location (so we can calculate any postage costs)
- Enter your contact, delivery and card details
- Wait for the "transaction success" message - this confirms everything was processed correctly
Add the product to your basket
Once you've found your desired product you can add it to the shopping basket. Depending on the product type, you may have to provide a size, colour and / or flavour, as well as a quantity.
View basket and confirm the delivery location
After adding a product to your basket you can view the basket by selecting the link in the success message or the link near the top of the page. On the shopping basket page, make sure your basket contains the items you wish to order.
Before you can proceed to the payment page, you will need to confirm your delivery location. This allows us to calculate any postage costs and it means you don't get any suprises later on with hidden delivery costs. Once you are happy with the total cost of your order click on the Proceed button.
Enter your contact, delivery and card details
After proceeding from the basket page, you should reach the details page where you enter your contact, delivery and card details. If the card holder's address is different from the delivery address you will need to provide this too.
We store your contact and delivery details, so we know where to send your order and should we need to contact you. You card details are verified and stored by our secure payment providers Sagepay. NB. we don't collect or store your payment details.
Wait for the "transaction success" message
This is a very important stage and one that has to be reached to ensure your order is completed successfully. If successful you will receive an email from our secure payment providers Sagepay to let you know if everything went okay with your payment. You will also receive a separate email from Achilles Heel, summarising your order. Additionally, we generate a password that allows you to log in to the Achilles Heel website to check the status of your order.